These days, many customer service representatives we talk to over the phone are based in India. Which of the following terms applies to this phenomenon?

Question

Quizplus · Accepted Answer

The term "death of distance" refers to the idea that modern technology has made communication and the transfer of information possible regardless of physical distance. This has allowed companies to outsource customer service jobs to countries like India, where labor is cheaper. Therefore, the best choice for this phenomenon is E. The other choices do not apply to this specific situation.

These Days, Many Customer Service Representatives We Talk to Over