According to Robin Leidner's Fast Food, Fast Talk, what are the consequences of scripting workers' interactions with customers?

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Leidner argues that scripting workers' interactions with customers is damaging to workers and suppresses their real selves. It limits their ability to use their own judgment, creativity, and personality in their work, and leads to a dehumanizing and stressful work environment.

According to Robin Leidner's Fast Food, Fast Talk, What Are