Henri needs to do a job analysis for customer service representatives in his company. He would like to get as much detailed information as possible about what people do on the job and the characteristics they need to do the job. The best method for this situation would be _____.

Question

Quizplus · Accepted Answer

Task-KSA (Knowledge, Skills, Abilities) analysis is specifically designed to gather detailed information about the tasks performed on the job and the knowledge, skills, and abilities required to perform those tasks effectively.

Henri Needs to Do a Job Analysis for Customer Service