This type of emotional labor tends to have the most harmful consequences for employees who frequently engage in it.

Question

Quizplus · Accepted Answer

Surface acting involves suppressing or faking emotions to comply with organizational norms or expectations, which can lead to feelings of dissonance, burnout, and reduced job satisfaction. Deep acting and genuine acting, on the other hand, involve managing one's emotions in a way that reflects a true and authentic emotional response. Regulation, as a broader term, refers to the overall management or control of emotions and does not inherently have harmful consequences.

This Type of Emotional Labor Tends to Have the Most