CRM was aided by the media which continued to become more and more centralized enabling companies to effectively and efficiently reach customers.

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) was primarily aided by advancements in technology, particularly the internet and software development, rather than by media centralization. CRM tools allow for the collection, analysis, and management of customer information to improve customer service, retention, and sales. Media centralization is more about the concentration of media ownership and has less direct impact on the effectiveness of CRM strategies.

CRM Was Aided by the Media Which Continued to Become