CRM The Foundation

669
Questions
669
Flashcards
14
Quizzes
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Quiz 1 (72 Questions + Flashcards)

Introduction to Customer Relationship Management

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Quiz 2 (62 Questions + Flashcards)

The History and Development of CRM

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Quiz 3 (55 Questions + Flashcards)

Relationship Marketing and CRM

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Quiz 4 (40 Questions + Flashcards)

Organization and CRM

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Quiz 5 (40 Questions + Flashcards)

CRM and Data Management

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Quiz 6 (40 Questions + Flashcards)

Technology and Data Platforms

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Quiz 7 (38 Questions + Flashcards)

Database and Customer Data Development

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Quiz 8 (50 Questions + Flashcards)

Business-To-Business CRM

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Quiz 9 (48 Questions + Flashcards)

Understanding the Customercompany Profit Chain: Satisfaction, Loyalty, Retention, and Profits

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Quiz 10 (52 Questions + Flashcards)

The CRM Strategy Cycle: Acquisition, Retention

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Quiz 11 (24 Questions + Flashcards)

Privacy and Ethics Considerations

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Quiz 12 (65 Questions + Flashcards)

CRM Program Measurement and Tools

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Quiz 13 (44 Questions + Flashcards)

Social Networking and CRM

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Quiz 14 (39 Questions + Flashcards)

CRM Trends, Challenges, and Opportunities

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