Question 1

Changes that occur abruptly and include a thorough transformation of the current organizational operations are known as:
A)Revolutionary changes
B)First class changes
C)Urgent changes
D)Gradual changes

Accepted Answer

Revolutionary changes refer to sudden, radical transformations within an organization that significantly alter its operations, in contrast to gradual changes which happen slowly over time.

Question 2

Which of the following communication responses to crisis do companies use if they decide to assume responsibility for the crisis and beg the public for forgiveness?
A)Corrective action
B)Denial
C)Evasion of responsibility
D)Mortification

Accepted Answer

Mortification is the strategy where a company assumes full responsibility for a crisis and seeks forgiveness from the public. This approach involves admitting fault and asking for pardon, which can help in rebuilding trust and repairing the company's image.

Question 3

The mortification strategy of responding to a crisis is similar to:
A)Hiding strategy
B)Attack strategy
C)Fatalistic strategy
D)Eye-for-an-eye strategy

Accepted Answer

D

Question 4

A set of key protagonists and factors of a corporate story includes:
A)Company's adversaries
B)Company's supporters
C)Company agenda
D)Company location

Accepted Answer

The answer of A set of key protagonists and factors...

Question 5

What role do corporate stories often play in first class changes?
A)Corporate stories help companies achieve mutual understanding among the participants in the process of change.
B)Corporate stories support the institutionalization of changes.
C)Corporate stories help individuals achieve motivation for the implementation of changes to improve work processes.
D)Corporate stories help with achieving appropriate context to activate creativity.

Accepted Answer

Corporate stories help companies achieve mutual understanding among the participants in the process of change.

Question 6

Through storytelling the management can:
A)Point out the desired goals of organizational changes
B)React to poorly implemented changes
C)Offer answers to questions related to job security
D)React to unconstructive stories in the organization

Accepted Answer

The answer of Through storytelling the management can:
A)Point out the...

Question 7

Which of the following means are used when a company uses attack strategies as a response to a crisis?
A)Apologizing
B)Blaming
C)Hiding
D)Threatening

Accepted Answer

Blaming and threatening are attack strategies used by companies to deflect responsibility or intimidate others during a crisis.

Quiz 7: Storytelling and Issue Management in Times of Change and Crises

Changes that occur abruptly and include a thorough transformation of the current organizational operations are known as:

Which of the following communication responses to crisis do companies use if they decide to assume responsibility for the crisis and beg the public for forgiveness?

The mortification strategy of responding to a crisis is similar to:

A set of key protagonists and factors of a corporate story includes:

What role do corporate stories often play in first class changes?

Through storytelling the management can:

Which of the following means are used when a company uses attack strategies as a response to a crisis?