The idea that managers can influence deep cultural norms and elements by influencing surface elements, is called__________.
A) social information processing
B) symbolic management
C) impression management
D) organization development

Question

Quizplus · Accepted Answer

Symbolic management refers to the practice where managers use symbols, rituals, ceremonies, and stories to influence the culture of an organization. By manipulating these surface-level elements, they can indirectly shape and change deeper cultural norms and values within the organization.

The Idea That Managers Can Influence Deep Cultural Norms and Elements