Question 1

According to the text, what is the benefit of program evaluations for human service organizations?

Accepted Answer

Program evaluations help human service organizations by offering insights and ideas for enhancing their services and ensuring accountability.

Question 2

What is a program?

Accepted Answer

A program is essentially an organized set of activities or initiatives designed with the specific aim of achieving a particular goal or set of objectives. This definition encompasses a wide range of applications, from educational and training programs to health and social service programs, each designed with specific outcomes in mind.

Question 3

Of the following, which would be the best source of evidence to guide the design of programs?

Accepted Answer

A systematic review of evidence in regard to the treatment of the target behavior of the program is the best source of evidence to guide the design of programs because it provides a comprehensive and rigorous synthesis of the available research.

Question 4

A program that ______ is considered a good program, according to the text.

Accepted Answer

A program that operates in a good service culture is considered a good program because a positive service culture emphasizes quality, customer satisfaction, and a supportive work environment, all of which contribute to the overall effectiveness and success of the program.

Question 5

A program can be distinguished from an intervention in that a program is ______.

Accepted Answer

A program is generally more broad in scope and can contain multiple interventions, each targeting specific aspects or components of the program's overall goal.

Question 6

A program evaluation is an effort to do which of the following?

Accepted Answer

Program evaluation involves applying the principles of scientific inquiry to program decision-making, aiming to assess the effectiveness and efficiency of a program's operations and outcomes. This approach helps in making informed decisions based on evidence rather than assumptions or anecdotal evidence.

Question 7

Which of the following is a source of information generated by program evaluations?

Accepted Answer

Client outcomes of the program are a direct source of information generated by program evaluations, as they provide measurable results of the program's effectiveness in achieving its goals.

Question 8

Among the most important characteristics of good human service programs is a clear ______

Accepted Answer

The answer of Among the most important characteristics of good...

Question 9

The cost per unit of service would be used in an evaluation of service ______.

Accepted Answer

Cost per unit of service is a measure of efficiency, as it evaluates how economically resources are utilized to produce a unit of service.

Question 10

Which of the following would be the most important piece of information in the assessment of need?

Accepted Answer

The number of people on the program's waiting list for service is the most important piece of information in assessing need because it directly indicates the demand for the service, reflecting the gap between service capacity and community needs.

Question 11

Nominal group technique (NGT) is ______.

Accepted Answer

The Nominal Group Technique (NGT) is a structured method for group brainstorming that encourages contributions from everyone. It is designed to enhance participation among all members of a group, especially in situations where some members might be less vocal. NGT seeks to gather a wide range of ideas, prioritize them, and reach a consensus on the best course of action, making it an effective tool for decision-making in small groups.

Question 12

Nominal group technique (NGT) is most helpful for the evaluation of ______.

Accepted Answer

Nominal Group Technique (NGT) is particularly useful for evaluating service needs as it is a structured method for group brainstorming that encourages contributions from everyone in the group, making it effective for gathering a wide range of needs or requirements from different stakeholders.

Question 13

The evaluation of service process differs from the evaluation of input or outcome in that service process will often include the examination of ______

Accepted Answer

The evaluation of service process focuses on the examination of the standards of service delivered, assessing how well the service meets established quality and performance criteria.

Question 14

Which of the following information would fit into the evaluation of service efficiency?

Accepted Answer

Service efficiency often involves assessing the cost-effectiveness of delivering services, which is directly related to the cost per therapy session delivered.

Question 15

Which of the following information would fit into the evaluation of client outcome?

Accepted Answer

B) is correct because evaluating client outcomes involves assessing whether the clients have achieved the objectives of the program, such as improvements in their conditions or statuses, which directly reflects the effectiveness of the service provided.

Question 16

The key disadvantage of client satisfaction surveys as a measure of success for the human service program is that ______.

Accepted Answer

Client satisfaction surveys often yield uniformly positive results, which can contrast with more mixed or negative outcomes observed in objective measures of client outcomes. This discrepancy can make satisfaction surveys a less reliable indicator of a program's overall effectiveness.

Question 17

On client satisfaction surveys, open-ended questions are likely to generate ______.

Accepted Answer

Open-ended questions on client satisfaction surveys allow respondents to freely express their thoughts and feelings, leading to a mix of both positive and negative comments.

Question 18

For the human service program, the logic model is a means of illustrating the connections between ______.

Accepted Answer

The logic model in human service programs is a tool used to illustrate the connections between assumptions, resources, activities, and outcomes. It helps in planning, implementing, evaluating, and communicating the program's objectives and achievements.

Question 19

In the logic model, the output is measured as ______.

Accepted Answer

Outputs in a logic model refer to the direct products or services delivered by a program, such as the number of therapy sessions provided.

Question 20

In program evaluation, a program that _______ failed to demonstrate treatment fidelity.

Accepted Answer

Treatment fidelity refers to the extent to which a program is implemented as intended by its designers. If a program wasn't implemented according to the proper design, it has failed to demonstrate treatment fidelity.

Quiz 10: Conducting Program Evaluations