Toyota's recall on many of its products forced the company to institute a __________ strategy where upper-level executives admitted the company's shortcomings and apologized for them.
A) Mental completion
B) Extinction
C) Reinforcement
D) Semantic
E) Mea culpa

Question

Quizplus · Accepted Answer

The correct term is "Mea culpa," which is a Latin phrase that means "through my fault" and is an acknowledgment of having done wrong. In this context, it refers to Toyota's strategy of admitting mistakes and apologizing for them.

Toyota's Recall on Many of Its Products Forced the Company