Question 1

Which of the four elements of communication skills is considered the most prominent?

Accepted Answer

A

Question 2

Because listening is an act of respect it often:

Accepted Answer

Listening is an act of respect because it shows attentiveness and consideration for the speaker, which can create a stronger bond than speaking or writing.

Question 3

Physical alertness and attention to tasks often say more than words. This is a good tip for improving communications skills in the area of:

Accepted Answer

Physical alertness and attention to tasks are aspects of nonverbal communication, which includes body language, facial expressions, and other physical cues that convey messages without the use of words.

Question 4

Which of the following is not a recommended technique for improving your listening skills?

Accepted Answer

Focusing on how you will respond while someone is speaking can detract from truly listening and understanding their message. Effective listening involves engaging with the speaker's ideas, not preparing your response while they are talking.

Question 5

The three major elements of social skills include all of the following, except:

Accepted Answer

Ambiguity tolerance is not typically considered a major element of social skills. Social skills generally involve personal likeability, expressiveness, and social perceptiveness, which are key in understanding and interacting effectively with others. Ambiguity tolerance refers more to an individual's ability to deal with uncertain situations, which, while valuable, is not categorized under the core elements of social skills.

Question 6

Which of the following is an overstatement of the importance of social skills?

Accepted Answer

Social skills do not directly lead to personal power, but they can enhance communication and reduce unnecessary problems due to negative personality traits.

Question 7

An aspect of __________ is being sure that the right thing is said or done at the ideal time.

Accepted Answer

The answer of An aspect of __________ is being sure...

Question 8

Influence skills include eight strategies. __________ tactics emphasize the consistency of an influence attempt with established policies, procedures or past practices.

Accepted Answer

Legitimating tactics rely on highlighting the alignment of the influence attempt with existing rules, policies, or traditions, thereby leveraging the established legitimacy of these frameworks to support the influencer's position.

Question 9

__________ is/are the use of facts and logic to convince the target that a request or proposal is likely to successfully achieve an objective.

Accepted Answer

Rational persuasion involves the use of facts, logical arguments, and emotional appeals to convince others of the viability of a proposal or the necessity of an action. It is a direct and straightforward approach to influencing others by presenting clear reasons and evidence to support a request or suggestion.

Question 10

Emotional appeals, personal appeals, and friendliness stem largely from __________ power.

Accepted Answer

Referent power is based on the personal traits and relationships of the leader. It involves the ability to influence others through personal appeal, charisma, or the desire of others to be associated with the person. Emotional appeals, personal appeals, and friendliness are characteristics that are closely associated with referent power, as they all rely on the personal connection and admiration that others feel towards the individual.

Question 11

__________ are a method of influence that is based primarily on position power.

Accepted Answer

Exchange tactics rely on the influencer's position power, where they can offer or trade favors in return for compliance or support.

Question 12

The major elements of analytical skills include all of the following except:

Accepted Answer

Creativity is not a major element of analytical skills. Analytical skills involve the ability to break down information, identify patterns, and draw conclusions, while creativity involves the ability to generate new ideas and solutions.

Question 13

The ability to distinguish and use different conceptual dimensions is referred to as the analytical skill of __________.

Accepted Answer

The answer of The ability to distinguish and use different...

Question 14

Managers who are more willing to pay attention to anomalies in order to determine new or contradictory patterns are exercising the element of __________ relating to analytical skills.

Accepted Answer

Ambiguity tolerance refers to the ability to remain comfortable and continue to function effectively in situations that are uncertain, complex, or where information is incomplete, which is crucial for recognizing and exploring anomalies to identify new or contradictory patterns.

Question 15

Technical skills involve all of the following elements with the exception of:

Accepted Answer

The answer of Technical skills involve all of the following...

Question 16

Knowledge and skills relating to leading teams, problem solving, and operations planning are the __________ subsets of technical skills.

Accepted Answer

The answer of Knowledge and skills relating to leading teams,...

Question 17

Advanced learning involves creating new knowledge that leads to innovation or invention. This relates to __________ skills.

Accepted Answer

Advanced learning involves continual learning, which is the process of constantly acquiring new knowledge and skills, leading to innovation or invention.

Question 18

Continual learning contains the subsets of the ability to glean and use new information and the ability to expand knowledge. The guidelines for improving this skill include all of the following except:

Accepted Answer

The answer of Continual learning contains the subsets of the...

Question 19

Listening is an act of respect; therefore, it often provides a stronger bond than do speaking and writing.

Accepted Answer

Listening demonstrates attentiveness and respect towards the speaker, fostering a deeper connection and understanding, which can strengthen bonds more effectively than speaking or writing alone.

Question 20

Immense stores of information are conveyed nonverbally, through eye movement, facial expression, posture, gestures, and body movement.

Accepted Answer

Nonverbal communication, such as eye movement, facial expressions, posture, gestures, and body movement, plays a crucial role in conveying information and emotions, often supplementing or even replacing verbal communication.

Quiz 10: Skills That Contribute to Leader Effectiveness