Question 1

The ___ Model provides performance criteria and associated critical factors for teams.

Accepted Answer

Team

Question 2

A team member says to you, "The team feedback system is a complete waste of time. I go in, sit down with the facilitator, am told how team members rated me and either that I need to do better or get a pat on the back. I'm out of there in two minutes, max."

Accepted Answer

As the chapter stresses, team feedback sessions must be used carefully, if at all. The session described, if accurate, appears to have been inadequate in many ways. For instance, open-ended questions were not asked to encourage a two-way discussion, concrete examples of the member's performance weren't provided, specific behavior to be changed wasn't suggested, specific performance goals weren't addressed, agreement on specific performance-goals wasn't reached, follow-up sessions weren't scheduled, and so on. So, the team member's comments seem justified. These sorts of sessions would likely cause dissatisfaction and frustration not just with the feedback but also with the entire team evaluation process.

Question 3

List and define three types of rating scales.

Accepted Answer

1. Frequency-based. These indicate how frequently something (such as a behavior) occurs (e.g., rarely, sometimes, always) 
2. Comparison-based. These compare ratees to others to provide a relative rather than absolute judgment (e.g., well-below average, above average) 
3. Ability-based. These assess the strength of the ratee's abilities (e.g., very weak, satisfactory, very strong)

Question 4

List four steps for a team to follow to create an accountability document.

Accepted Answer

The answer of List four steps for a team to...

Question 5

Give six guidelines for conducting effective team feedback sessions.

Accepted Answer

The answer of Give six guidelines for conducting effective team...

Question 6

Briefly discuss four potential drawbacks of team evaluation systems.

Accepted Answer

The answer of Briefly discuss four potential drawbacks of team...

Question 7

Give five general characteristics of effective team performance evaluation systems.

Accepted Answer

The answer of Give five general characteristics of effective team...

Question 8

Identify five common mistakes associated with 360-degree feedback systems.

Accepted Answer

The answer of Identify five common mistakes associated with 360-degree...

Question 9

What are five issues to be addressed when conducting a team audit?

Accepted Answer

The answer of What are five issues to be addressed...

Question 10

A colleague says, "Ever since they put in the formal evaluation system everything has been messed up. We're all breaking our backs to create a high quality customer experience and all management focuses on is how much we sell." What might you say to your colleague?

Accepted Answer

The answer of A colleague says, "Ever since they put...

Question 11

A colleague says to you over coffee, "My team members almost never rate me the same as I rate myself. I'm sure I know myself and what I'm doing better than anyone else, so it's really irritating that others are allowed to rate me. Sometimes I really think they're trying to hurt me."

Accepted Answer

The answer of A colleague says to you over coffee,...

Question 12

When a performance development plan is executed the failure to hold ___ meetings is a major contributor to project failure.

Accepted Answer

The answer of When a performance development plan is executed...

Question 13

___ lay out a roadmap of actions to be taken to support the achievement of specific goals. The example in the text related to improving customer service in a grocery store.

Accepted Answer

The answer of ___ lay out a roadmap of actions...

Question 14

___ feedback provides feedback from all sources of evaluations.

Accepted Answer

The answer of ___ feedback provides feedback from all sources...

Question 15

___ have become a very popular way for administering surveys due to their ease of development and administration relative to traditional paper-and-pencil methods.

Accepted Answer

The answer of ___ have become a very popular way...

Question 16

This chapter focuses on the "___ the Team" component of the High Performance Teams Model.

Accepted Answer

The answer of This chapter focuses on the "___ the...

Question 17

In addition to conducting a full 360-degree evaluation of a team, it is also useful to conduct a team ___ of the relationship between the team and its organizational environment.

Accepted Answer

The answer of In addition to conducting a full 360-degree...

Question 18

A(n) ___-based feedback report would have ratings such as "very weak," "satisfactory," and "very strong."

Accepted Answer

The answer of A(n) ___-based feedback report would have ratings...

Question 19

When using an action-planning template, a team leader or team member would work with a ___ to complete a basic plan of action for performance improvements in the next year.

Accepted Answer

The answer of When using an action-planning template, a team...

Question 20

A tool that can be highly beneficial in ensuring the effective linkage between action plans and responsibilities is the ___.

Accepted Answer

The answer of A tool that can be highly beneficial...

Quiz 10: Teams: Evaluating Team Effectiveness