When listening to understand a customer's point of view, which of the following approaches would be most likely to impair communication?
A)Listening for meaning, not just words
B)Remembering that understanding does not imply agreement
C)Clarifying what was said before responding
D)Responding immediately with a solution

Question

Quizplus · Accepted Answer

Responding immediately with a solution can impair communication because it may make the customer feel unheard or that their concerns are being dismissed without proper consideration. It's important to fully understand and acknowledge the customer's point of view before offering solutions.

When Listening to Understand a Customer's Point of View, Which