Emotional intelligence refers to ____________.
A)the ability to read other people's minds and know their intentions
B)the ability to evaluate and manage one's emotions as well as others'
C)the ability to persuade people when they are reluctant
D)the ability to spend 8 hours of your day surfing the Internet at work

Question

Quizplus · Accepted Answer

Emotional intelligence refers to the ability to evaluate and manage one's emotions as well as others'.
Key Takeaway: Emotional intelligence is a fairly new idea that explains how some people are better at evaluating and managing their and other people's emotions. A person who is said to be highly emotional intelligent can evaluate correctly when something is bothering him or her. This person may also manage the emotions of others more effectively. For example, a boss with high emotional intelligence can predict what would make his employees resentful and would address those before they impact the department's productivity.

Emotional Intelligence Refers to ____________