Question 1

These systems address non-routine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution.
A)Enterprise system.
B)Supply chain management (SCM) system.
C)Executive support systems.
D)Knowledge management system (KMS).

Accepted Answer

Executive support systems are designed to help senior executives make strategic decisions by providing relevant, concise, and timely information. These systems are tailored for non-routine decision making that requires judgment and evaluation.

Question 2

Systems that span all functional areas and focus on executing business processes Across the firm are called.
A)Business functional systems.
B)Enterprise applications
C)Transaction processing systems.
D)Data management systems.

Accepted Answer

Enterprise applications are designed to integrate computer systems that run all phases of an enterprise’s operations to facilitate cooperation and coordination of work across the enterprise. This makes them capable of executing business processes across the firm's functional areas.

Question 3

Which system stores all organizational data in a single central data repository?
A)Management information system.
B)Customer relationship system.
C)Enterprise system.
D)Transaction processing system.

Accepted Answer

Enterprise systems are designed to integrate and manage all key operations of an organization into one comprehensive system, storing data in a single central repository to ensure consistency and accessibility across the organization.

Question 4

Which of the following would not describe how a firm can benefit from Supply Chain Management systems?
A)Rapidly communicate changes in product design
B)Check inventory availability and monitor inventory levels.
C)Control the actions of machines and equipment.
D)Plan production based on actual customer demand.

Accepted Answer

Supply Chain Management systems are designed to manage the flow of goods, information, and finances as they move from supplier to manufacturer to wholesaler to retailer to consumer. They help in communicating changes in product design, checking inventory levels, and planning production based on customer demand. Controlling the actions of machines and equipment is more directly related to manufacturing execution systems or automation systems, not typically a function of Supply Chain Management systems.

Question 5

Which type of enterprise application is specifically used to help a business to Increase sales?
A)Enterprise system
B)Supply chain management (SCM) system.
C)Customer Relationship Management (CRM) system.
D)Knowledge management system (KMS).

Accepted Answer

Customer Relationship Management (CRM) systems are specifically designed to help businesses increase sales by managing the company's interactions with current and potential customers. They help in organizing, automating, and synchronizing sales, marketing, customer service, and technical support.

Question 6

Which type of enterprise application stores directories of employees with special areas of expertise?
A)Enterprise system
B)Supply chain management system
C)Customer relationship management system.
D)Knowledge Management System.

Accepted Answer

Knowledge Management Systems are designed to store and manage knowledge within an organization, including directories of employees with their areas of expertise. This helps in facilitating the sharing and management of an organization's knowledge base, including the skills and expertise of its employees.

Question 7

This term refers to the use of digital technology and the Internet to execute the major business processes in an enterprise
A)Electronic Business.
B)Electronic markets.
C)Electronic data interchange
D)Electronic management.

Accepted Answer

Electronic Business (or e-business) refers to the application of digital technology and the Internet to support, enhance, and manage business processes. This includes activities such as supply chain management, customer service, and business transaction processing.

Question 8

Which person is responsible for the overall use of information technology in a large conglomerate?.
A)System Analyst
B)Chief Executive Officer (CEO).
C)Chief Information Officer (CIO).
D)Chief Management Officer (CMO).

Accepted Answer

The Chief Information Officer (CIO) is responsible for the overall use of information technology (IT) in an organization, overseeing the implementation and management of IT systems to support business goals.

Question 9

Data about the performance of a system is
A)Marketing Data
B)Control
C)Meta Data
D)Feed Back

Accepted Answer

Data about the performance of a system is considered feedback. Feedback is information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement.

Question 10

Structured decisions are ___________ in nature
A)Non-Repetitive
B)Repetitive
C)Routine
D)Both (b) & (c)

Accepted Answer

Structured decisions are repetitive and routine in nature, meaning they follow a specific, established process that can be consistently applied.

Question 11

This individual is credited with the development of the five forces competitive model:
A)Henry Fayol.
B)Max Weber.
C)Michael Porter.
D)Michael Dell.

Accepted Answer

Michael Porter is credited with the development of the Five Forces Framework, a tool used for analyzing a company's competitive environment. The model focuses on five forces that shape every industry and market: competitive rivalry, the bargaining power of suppliers, the bargaining power of buyers, the threat of new entrants, and the threat of substitute products or services.

Question 12

Google are using information technology to pursue this generic strategy
A)Low-cost leadership.
B)Product differentiation.
C)Focus on market niche.
D)Strengthening customer and supplier intimacy.

Accepted Answer

Google uses product differentiation by offering unique products and services (like its search engine, Google Maps, Google Docs, etc.) that stand out from competitors, leveraging its information technology capabilities.

Question 13

A supply strategy in which components arrive exactly at the moment they are needed is called.
A)Bullwhip effect.
B)Demand planning.
C)Just-in-time.
D)Pull-based model.

Accepted Answer

Just-in-time (JIT) is a supply chain management strategy that aligns raw-material orders from suppliers directly with production schedules. It aims to increase efficiency and decrease waste by receiving goods only as they are needed in the production process, thereby reducing inventory costs.

Question 14

A comprehensive customer relationship management package includes a module for.
A)Supply chain execution system.
B)Supply chain planning system.
C)Partner relationship management (PRM) system
D)Business forecast planning system.

Accepted Answer

A comprehensive customer relationship management (CRM) package typically includes a module for Partner Relationship Management (PRM) to manage and enhance relationships with business partners.

Question 15

All of the following are vendors of customer relationship management software except.
A)Siebel.
B)Clarify.
C)Sales force.
D)Microsoft

Accepted Answer

Microsoft is not a vendor of customer relationship management software.

Question 16

In a CRM system, this module provides information and tools to increase the Efficiency of call centers, help desks, and customer support staff.
A)Customer service
B)Sales force automation.
C)Demand planning.
D)Employee relationship.

Accepted Answer

The Customer Service module in a CRM system is designed to provide information and tools specifically designed to increase the efficiency of call centers, help desks, and customer support staff by managing customer interactions, resolving issues, and improving customer satisfaction.

Question 17

Willingness of the Management, Customers, Suppliers, Employees, the acceptance of End-Users...in related to SDLC belongs to
A)Operational Feasibility
B)Technical Feasibility
C)Economic Feasibility
D)Organisational Feasibility

Accepted Answer

Operational feasibility assesses how well a proposed system solves problems and takes advantage of opportunities, including the willingness and acceptance of stakeholders like management, customers, suppliers, employees, and end-users.

Question 18

Which of the following best explains the meaning of managerial participation in Effectivecomputer utilization is MIS:.
A)Managers operate the computer.
B)Need for understanding and support from top management'.
C)Managers need to be educated about computers.
D)Managers need to go through the computers reports.

Accepted Answer

Managerial participation in effective computer utilization in MIS (Management Information Systems) emphasizes the importance of understanding and support from top management. This involves recognizing the strategic value of MIS, ensuring adequate resources, and fostering an environment where technology aligns with business objectives.

Question 19

The most advanced graphics software in any system used by management is Normallyfound in:.
A)TPS.
B)ESS.
C)Intranets.
D)Enterprise systems.

Accepted Answer

ESS (Executive Support Systems) are typically where the most advanced graphics software is found in a management system. These systems are designed to provide senior executives with easy access to internal and external information relevant to their strategic goals and decision-making processes, often utilizing advanced graphics to present data in a highly visual and easily digestible format.

Question 20

The process of removing the deficiencies and loopholes in the data is called as
A)Aggregation of data
B)Extracting of data
C)Cleaning up of data.
D)Loading of data

Accepted Answer

Cleaning up of data refers to the process of identifying and correcting errors, inconsistencies, and gaps in data to improve its quality and reliability.

Quiz 3: Management Information Systems: Enterprise Applications, Information Technology, and Data Management

These systems address non-routine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution.

Systems that span all functional areas and focus on executing business processes Across the firm are called.

Which system stores all organizational data in a single central data repository?

Which of the following would not describe how a firm can benefit from Supply Chain Management systems?

Which type of enterprise application is specifically used to help a business to Increase sales?

Which type of enterprise application stores directories of employees with special areas of expertise?

This term refers to the use of digital technology and the Internet to execute the major business processes in an enterprise

Which person is responsible for the overall use of information technology in a large conglomerate?.

Data about the performance of a system is

Structured decisions are ___________ in nature

This individual is credited with the development of the five forces competitive model:

Google are using information technology to pursue this generic strategy

A supply strategy in which components arrive exactly at the moment they are needed is called.

A comprehensive customer relationship management package includes a module for.

All of the following are vendors of customer relationship management software except.

In a CRM system, this module provides information and tools to increase the Efficiency of call centers, help desks, and customer support staff.

Willingness of the Management, Customers, Suppliers, Employees, the acceptance of End-Users...in related to SDLC belongs to

Which of the following best explains the meaning of managerial participation in Effectivecomputer utilization is MIS:.

The most advanced graphics software in any system used by management is Normallyfound in:.

The process of removing the deficiencies and loopholes in the data is called as