The most important factor that keeps a customer coming back is:
A) good customer service.
B) deep discounts.
C) a smiling sales representative
D) repeated advertising.

Question

Quizplus · Accepted Answer

Good customer service plays a vital role in building customer loyalty. It includes prompt responses to queries, personalized attention, clear communication, and efficient problem-solving. When customers feel valued, listened to, and cared for, they are more likely to return and recommend the business to others. Deep discounts and repeated advertising can attract customers initially, but they do not guarantee long-term loyalty. A smiling sales representative may create a good first impression but is not enough to ensure a customer's continued patronage.

The Most Important Factor That Keeps a Customer Coming Back