Question 1

Describe how an ERP supports each of the primary activities in Porter's value chain model.

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Question 2

What is an industry standard process?

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Question 3

What is an enterprise resource planning system?

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Question 4

What is the difference between a CRM and a traditional functional application?

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Question 5

What is a supply chain?

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Question 6

SRM applications support these three basic processes:

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Question 7

Give an example of an application from each of the five categories of functional systems.

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Question 8

In the auto industry,supply chain management applications will include

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Supply chain management in the auto industry involves managing suppliers (SRM), inventory levels, and customer relations (CRM). Therefore, the best choice is A, which includes all of these applications. Choice B is incorrect because advertising and customer tracking may be important, but they are not directly related to supply chain management. Choice C is incorrect because it only includes supplier relationship management (SRM) and customer relationship management (CRM), but does not consider inventory management. Choice D is incorrect because ERP (enterprise resource planning) is a larger system that includes various functions across the entire organization, not just supply chain management. Choice E is also incorrect because production capacity is a separate issue from supply chain management, although it may be related.

Question 9

Companies selling to other companies or to government need to fully

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Integrating Customer Relationship Management (CRM) and Supplier Relationship Management (SRM) systems can help companies better understand and manage their B2B or B2G relationships. It allows them to track interactions, manage contracts, and optimize supply chains for greater efficiency and cost savings.

Question 10

Inter-organizational information systems such as SCM,SRM,and Web-based systems have the potential for providing significant competitive advantage today.While this is good in theory,what potential problems does it present?

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Question 11

As all the companies in an industry move to more integrated information systems how can they still reap a competitive advantage from them? Does adopting the standard business blueprint still provide a competitive advantage?

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Question 12

What is a SRM system?

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Question 13

It is said that adopting a system such as SAP R/3 may trigger a reduction in competitive advantage through the spread of industry standard processes.Explain why this may happen and identify the important difference that may mitigate this reduction.

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Question 14

In the settlement phase of an SRM application the SRM is linked to

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In the settlement phase of an SRM application, it is necessary to link the SRM to the financial management application or module to facilitate payment processing and financial reconciliation. This allows for accurate and timely payment to suppliers and ensures that financial records are kept up-to-date. Linking with operations, manufacturing, web ordering, inventory management, or other systems may be necessary during other phases of SRM, but for settlement, the financial system is the most critical.

Question 15

What are the steps in the customer life cycle?

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Question 16

What is a CRM system?

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Quiz 7: Competitive Advantage and Business Proces