You try to bill a claim for a patient's medication, and the insurance company responds with the rejection message "Missing/Invalid ID Number." What can you do?

Question

Quizplus · Accepted Answer

Any of the above options can be used to address a "Missing/Invalid ID Number" rejection message. If the patient is present, you can check with the patient to see if they have a new insurance card. If the patient is not present, you can call the insurance company to verify the patient's ID number. If the insurance company is unavailable, or the patient would like to manage it themselves, you can have the patient call the insurance company to obtain their ID number.

You Try to Bill a Claim for a Patient's Medication