You attempt to refill a prescription for hydrochlorothiazide for a patient. You don't have the medication in stock, but plan to order it for the next business day. However, when you bill the insurance, you receive a rejection message of: "Discontinued NDC". What should you do?

Question

Quizplus · Accepted Answer

You should check with your wholesaler to see if there are any other NDC numbers available for the patient's medication. There are often multiple companies that make generic medications, and each company will assign a different NDC number to their version of the medication. If one NDC number is discontinued, you should see if it is available from a different company, under a different NDC number.

You Attempt to Refill a Prescription for Hydrochlorothiazide for a Patient