In Six Sigma methodology, critical Xs (or CTx) are important in optimizing the output and proficiency of a business or industrial process. What does CTS stand for?

Question

Quizplus · Accepted Answer

CTS stands for Critical to Satisfaction.
Key Takeaway: In Six Sigma methodology, it is important to identify those factors that are critical to optimizing the proficiency and output of a business or industrial process. Critical to Satisfaction or CTS defines specific areas of application that contribute to customer success. Key contributors to customer satisfaction are outlined and expanded upon in a CTS tree. This allows principal project members to understand and apply ways to optimize those contributing factors.

In Six Sigma Methodology, Critical Xs (Or CTx) Are Important