When a leader is faced with a difficult personality behaving inappropriately at work, which technique might help neutralize the situation?

Question

Quizplus · Accepted Answer

Asking the difficult employee for a solution can be an effective technique because it shows that the leader values their input and is willing to work with them to find a solution. This can help to shift the focus from the disruptive behavior to finding a way to improve the situation. Confronting the employee may escalate the situation, while yelling loudly or being physically aggressive are unprofessional and potentially harmful actions that can further damage the work environment.

When a Leader Is Faced with a Difficult Personality Behaving