An outsourcer is considered a/an:
A) Internal Service Provider
B) Shared Service Provider
C) Matrix-Driven Service Provider
D) External Service Provider
Correct Answer:
Verified
Q4: In general, the benefits of IT Service
Q5: ITIL stands for the Information Technology Infrastructure
Q6: A means of delivering value to Customers
Q7: You were on a conference call on
Q8: Who is responsible for ensuring the process
Q10: The basic services outcomes desired by customers
Q11: Which of the following describes a Process?
A)Contains
Q12: Who is responsible for making sure that
Q13: When defining a process it is important
Q14: What purpose does an IT Function serve?
A)It
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