The basic services outcomes desired by customers are called:
A)Basic services
B)Core services
C)RACI
D)Service Quality
E)Supporting services

Question

Quizplus · Accepted Answer

Core services deliver the basic outcomes desired by customers.
Key Takeaway: There two service types: core and supporting. Core services represent the value that the customer needs or wants and for which they are willing to pay a fee. These can be contrasted to support services, which enable or enhance the value of the service. Enabling services include those basic factors that allow a provider to deliver the service whereas enhancing services are the factors that differentiate the service and lead to excitement.

The Basic Services Outcomes Desired by Customers Are Called