Which of the following processes is not included in the Service Strategy lifecycle phase?
A)Demand Management
B)Service Portfolio Management
C)Package Delivery Management
D)Financial Management

Question

Quizplus · Accepted Answer

Demand Management, Service Portfolio Management, and Financial Management comprise the Service Strategy lifecycle phase. Package Delivery Management is not a valid ITIL term.
Key Takeaway: Demand Management, Service Portfolio Management, and Financial Management together are used to facilitate a customer's value realization of the services being provided to customers. Collectively the information can be used to drive IT investment decisions.

Which of the Following Processes Is Not Included in the Service