As a Service Level Manager, which of the following is not a challenge you would typically expect to be concerned with?
A)Dealing with SLAs that need editing
B)That underpinning contracts are being ignored
C)Requests for Change volume
D)Improvement activities not being followed

Question

Quizplus · Accepted Answer

As a Service Level Manager, you would not expect to be concerned of the volume of Requests for Changes.
Key Takeaway: Service Level Management offers plenty of challenges but being concerned with the volume of changes is not one of them.
Other challenges facing Service Level Management are determining service level targets that are realistic and achievable, a shortage of time, resources, and focus, not having equal representation on the senior management team, and dealing with SLAs that are too wordy, contain an excess of technical wording, and are not focused on the customer's needs.

As a Service Level Manager, Which of the Following Is