A baseline is a:
A)A point of reference for comparison
B)A field on the Request for Change
C)The most important aspect of IT Service Management
D)The unmarked lane between any two baseball bases

Question

Quizplus · Accepted Answer

A baseline is a point of reference for comparison.
Key Takeaway: Baselines are important because the document the agreed upon starting point within an organization for which future comparisons will occur. They can be used as a starting point against which to measure future improvement initiatives, a way to measure the performance over time, and, in the case of a Configuration Management baseline, can be used as a restore point by acting as a last-known good configuration.

A Baseline Is A