Tameka is a flight attendant who displays the effort required to effectively manage emotions successfully at her job. She is displaying ______.

Question

Quizplus · Accepted Answer

Tameka is displaying emotional labor, which refers to the effort required to manage emotions in order to fulfill job requirements. Flight attendants often have to display positive emotions even when they may not feel them, such as during a turbulent flight or when dealing with difficult passengers. This can be seen as a form of emotional labor. Psychological capital refers to personal characteristics such as optimism, resilience, and self-efficacy, which can help individuals successfully navigate challenges at work. Affect refers to the experience of emotions, while mood swings refer to rapid and frequent changes in emotional state.

Tameka Is a Flight Attendant Who Displays the Effort Required