When responding to a client using reflective listening, you can choose an additive, interchangeable, or subtractive response. The one that enhances communication the most is:

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Additive responses deal with the present, are empathetic rather than accusatory, and help the speaker find a deeper understanding of his or her feelings. Subtractive responses, on the other hand, lead away from exploring the speaker's feelings, and leave him or her feeling "unheard." Interchangeable responses assign the obvious feeling, and show you were listening, but do not broaden understanding. It is important to appreciate the speaker's tone in order to pinpoint the correct feeling, butasking an open-ended question with your additive response allows for clarification.

When Responding to a Client Using Reflective Listening, You Can