While discussing writing a birth plan, your client says, "I think I'll probably just end up having an epidural." Your BEST response is:

Question

Quizplus · Accepted Answer

Asking an open-ended question to elicit more information from the speaker is the core of active listening. This allows the speaker to clarify and problem-solve. Judgments and bias ("crazy") should be left out of the doula's response. While the doula may feel disheartened by such a comment, and may know the local hospital's epidural rate, the conversation should stay focused on the client's needs in order to improve understanding and communication.

While Discussing Writing a Birth Plan, Your Client Says, "I