Question 1

For which of the following does the Programme Office bear responsibility?
A)Design of the programme team
B)Design of the Change Team
C)Reporting progress of the programme at regular intervals to the Senior Responsible Owner
D)Advice and guidance on roles and responsibilities

Accepted Answer

The Programme Office bears responsibility for advice and guidance on roles and responsibilities.
Key Takeaway: The Programme Office has two distinct roles. One is providing support for the programmes. The other is providing assurance and governance across the programmes.

Question 2

Which of the following is a key principle for effective leadership of a programme?
A)Empowered decision making and giving individuals the autonomy to fulfil their roles effectively
B)A focus on cost scope and schedule
C)Detailed specification of all work to be undertaken at all levels
D)Total visibility of progress against plan at the highest level

Accepted Answer

"Empowered decision making and giving individuals the autonomy to fulfil their roles effectively" is a key principle for effective leadership of a programme.
Key Takeaway: Leadership is primarily in the hands of the Programme Board, including the Senior Responsible Owner, the Programme Manager, and the Business Change manager.

Question 3

Which role is responsible for day-to-day management of the programme?
A)The Programme Director
B)The Programme Manager
C)The Programme Management Office
D)The Business Change Manager

Accepted Answer

The Programme Manager is responsible for day-to-day management of the programme.
Key Takeaway: The Programme Manager is responsible for leading and managing the setting up of the programme through to delivery of the new capabilities and realisation of benefits.

Question 4

Who is responsible for ensuring maximum efficiency in the allocation of resources and skills within the Projects Dossier?
A)The Sponsoring Group
B)The Senior Responsible Owner
C)The Programme Manager
D)The Business Change Manager

Accepted Answer

The Programme Manager is responsible for ensuring maximum efficiency in the allocation of resources and skills within the Projects Dossier.
Key Takeaway: Members of the Programme Board are responsible for making resource available for planning and delivery purposes.

Question 5

For which of the following is the Business Change Manager responsible?
A)Managing communications with the Programme Board
B)Advising and supporting the SRO
C)Managing the programme's budget
D)Ensuring business ownership of Benefit Profiles

Accepted Answer

The Business Change Manager is responsible for ensuring business ownership of Benefit Profiles.
Key Takeaway: The Business Change Manager's responsibilities are primarily focused on benefits. The benefits need to be defined and realised in terms of measured improvements in business performance.

Question 6

In MSP, which role is said to be the "voice of the business"?
A)Business Change Manager
B)Programme Manager
C)Sponsoring Group
D)Senior Responsible Owner

Accepted Answer

In MSP, the Business Change Manager is said to be the "voice of the business."
Key Takeaway: The Business Change Manager is key to providing a bridge between the programme and the business operations.

Question 7

Which of the following is the best description of "the Vision"?
A)It is a top level plan showing the main projects
B)It is a picture of a better future
C)It is a model of the future state
D)It is a marketing message designed for external stakeholders

Accepted Answer

"The Vision" is a picture of a better future.
Key Takeaway: The Vision Statement is used to communicate the end goal of the programme. It could be seen as providing an external artist's impression of the desired future state.

Question 8

Which of the following would the Programme Communications Plan NOT tell you?
A)Which stakeholders the communications are trying to reach
B)How much information will be provided and to what level of detail
C)How feedback will be recorded
D)Why a particular communication channel has been chosen

Accepted Answer

The Programme Communications Plan would not tell you why a particular communication channel has been chosen.
Key Takeaway: The reasons for choosing each communication channel are not included in the Communications Plan. It sets out the timetable and arrangements for implementing and managing the Stakeholder Engagement Strategy.

Question 9

Which of the following is NOT one of the objectives of the communications process?
A)Keep awareness and commitment high
B)Describe the desired future end state
C)Make sure that all stakeholders have a detailed view of the future architecture
D)Explain what changes will be made and when

Accepted Answer

"Make sure that all stakeholders have a detailed view of the future architecture" is not one of the objectives of the communications process.
Key Takeaway: During change, there is a need for clear communication about the reasons and rationale behind it, the benefits expected, the plans for its implementation, and its proposed effects.

Question 10

In the Stakeholder Engagement Process, which step occurs between "Defining the Stakeholder Engagement Strategy" and "Engaging Stakeholders"?
A)Measuring effectiveness
B)Creating and analysing stakeholder profiles
C)Planning the Engagement
D)Identifying stakeholders

Accepted Answer

In the Stakeholder Engagement Process, the step that occurs between "Defining the Stakeholder Engagement Strategy" and "Engaging Stakeholders" is "Planning the Engagement."
Key Takeaway: Engagement is more active and embracing than communication. It covers including stakeholders in decision-making and implementation, as well as consulting with them and informing them.

Question 11

Which of these is the best description of a benefit?
A)An opportunity for change
B)A change in an organisation's capability
C)A measurable improvement
D)A transformational change

Accepted Answer

The BEST description of a benefit is "a measurable improvement."
Key Takeaway: A benefit is the measurable improvement arising from an outcome which is perceived as an advantage by a stakeholder.

Question 12

What is the name of the relational mapping technique which is used in the early stages of business case building to help the team in systems-thinking?
A)Overview Relation Model
B)Outcome Residual Method
C)Outline Relationship Method
D)Outcome Relationship Model

Accepted Answer

The name of the relational mapping technique which is used in the early stages of business case building to help the team in systems-thinking is Outcome Relationship Model.
Key Takeaway: One approach to a gaining a detailed understanding of potential outcomes is to build a model and consider how these interrelate and affect the environment in which they will operate. This is the Outcome Relationship Model.

Question 13

Which of the following is NOT one of the four critical validation tests of a benefit?
A)Measurement
B)Attribution
C)Description
D)Resolution

Accepted Answer

Resolution is not one of the four critical validation tests of a benefit.
Key Takeaway: The fourth test is Observation, which answers the question "What verifiable differences should be noticeable between pre- and post-implementation?"

Question 14

Which of the following is NOT an objective of a benefit review?
A)Assess the level of benefits achieved against the Benefits Realisation Plan
B)Inform stakeholders and senior management of progress in benefits realisation and to help identify any further potential for benefits
C)Assess the performance of the changed business operations against their original (baseline) performance measures
D)Ensure the new capabilities are embedded within the operational environment through appropriately managed business change

Accepted Answer

"Ensure the new capabilities are embedded within the operational environment through appropriately managed business change" is not an objective of a benefit review.
Key Takeaway: "Ensure the new capabilities are embedded within the operational environment through appropriately managed business change" is part of "Execute benefits realisation."

Question 15

During the development of which document would you be likely to use the POTI model?
A)Blueprint
B)Business Case
C)Programme Mandate
D)Quality Management Strategy

Accepted Answer

You would be likely to use the POTI model when developing the Blueprint.
Key Takeaway: The POTI (Processes, Organisation, Technology, Information) model sets a high level scope of what must be included and integrated in an effective Blueprint.

Question 16

One of these statements is false. Which one?
A)The Blueprint describes the elements of the future organisation.
B)The Blueprint is a model of the organisation, its working practices and processes, the information it requires, and the technology that supports its operations.
C)The Blueprint is used to describe the transition activities of the programme.
D)The Blueprint is the specification of the future state.

Accepted Answer

"The Blueprint is used to describe the transition activities of the programme" is a false statement.
Key Takeaway: The primary purpose of the Blueprint is the specification and ensuring coherence of the entire future state and the solution set that will underpin it.

Question 17

Which theme is developed iteratively with Blueprint design until an acceptable Business Case starts to emerge?
A)Planning and Control
B)Benefits Realisation Management
C)Risk and Issue Management
D)Quality Management

Accepted Answer

Benefits Realisation Management is developed iteratively with Blueprint design until an acceptable Business Case starts to emerge.
Key Takeaway: Output from this iterative development then informs other work done in "Defining a Programme" to ensure effective management of the programme.

Question 18

Which of these is NOT part of the core information in a Programme Plan?
A)Risk and assumptions
B)Schedule showing the programme's tranches
C)Schedule of communications activities, including target audiences for each
D)Transition plans

Accepted Answer

"Schedule of communications activities, including target audiences for each" is not part of the core information in a Programme Plan.
Key Takeaway: "Schedule of communications activities, including target audiences for each" is part of the Programme Communications Plan.

Question 19

Which of these statements about the Projects Dossier is true?
A)One of the objectives of the Projects Dossier is to place clear and direct accountability on the projects, while avoiding a spaghetti-like tangle of interdependencies.
B)The Projects Dossier does not deal with interdependencies between projects.
C)The Projects Dossier is assembled form the Project Briefs that exist for all of the projects in the programme.
D)The Projects Dossier will not contain information about existing projects that are to be absorbed into the programme.

Accepted Answer

"One of the objectives of the Projects Dossier is to place clear and direct accountability on the projects, while avoiding a spaghetti-like tangle of interdependencies" is a true statement.
Key Takeaway: The Projects Dossier contains a summary description of all the projects that together, through their combined outputs, will deliver the required future state as described in the Blueprint.

Question 20

Which of the following activities would be carried out during the post-transition period of a change to new ways of working?
A)Identifying resistance
B)Responding to new requirements
C)Establishing the system to measure expected benefits
D)Selling and leading the change

Accepted Answer

Responding to new requirements would be carried out during the post-transition period of a change to new ways of working.
Key Takeaway: The other activities are all carried out during the pre-transition period.

Quiz 1: Managing Successful Programmes (MSP)

For which of the following does the Programme Office bear responsibility?

Which of the following is a key principle for effective leadership of a programme?

Which role is responsible for day-to-day management of the programme?

Who is responsible for ensuring maximum efficiency in the allocation of resources and skills within the Projects Dossier?

For which of the following is the Business Change Manager responsible?

In MSP, which role is said to be the "voice of the business"?

Which of the following is the best description of "the Vision"?

Which of the following would the Programme Communications Plan NOT tell you?

Which of the following is NOT one of the objectives of the communications process?

In the Stakeholder Engagement Process, which step occurs between "Defining the Stakeholder Engagement Strategy" and "Engaging Stakeholders"?

Which of these is the best description of a benefit?

What is the name of the relational mapping technique which is used in the early stages of business case building to help the team in systems-thinking?

Which of the following is NOT one of the four critical validation tests of a benefit?

Which of the following is NOT an objective of a benefit review?

During the development of which document would you be likely to use the POTI model?

One of these statements is false. Which one?

Which theme is developed iteratively with Blueprint design until an acceptable Business Case starts to emerge?

Which of these is NOT part of the core information in a Programme Plan?

Which of these statements about the Projects Dossier is true?

Which of the following activities would be carried out during the post-transition period of a change to new ways of working?