Internal measures should be aligned with the voice of the customer (VOC) . Which of the following examples would provide a supporting measure for the voice of the customer?
A) Improvement ideas from employees.
B) A reduction in the cost of production labor.
C) Increased cost of input supplies.
D) Success of new products.
Correct Answer:
Verified
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Q14: Alignment of lean requires good measurement systems.
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Q21: Measuring the voice of the customer helps
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