Question 1

Which phase of the DMAIC model has core activities which include developing the project charter and deliverables?
A)The measure phase.
B)The define phase.
C)The control phase.
D)The analyze phase.

Accepted Answer

The define phase of the DMAIC model has core activities which include developing the project charter and deliverables. Define is the first stage of the methodology.

Question 2

The DMAIC methodology and Six Sigma are used for several improvement applications. Which of these is NOT an application or requirement for Six Sigma?
A)When causes or situations are unknown.
B)When you need a broad approach with a proven methodology.
C)When the process requires a rigorous testing methodology.
D)When team composition is at least five members.

Accepted Answer

The DMAIC methodology and Six Sigma are used for several improvement applications. Team composition of at least five members is not a requirement for Six Sigma.

Question 3

The DMAIC methodology is a data-driven quality strategy for improving processes. What are the steps in the DMAIC model?
A)Determine, measure, analyze, innovate, control.
B)Define, measure, act, include, control.
C)Define, measure, analyze, improve, control.
D)Describe, measure, analyze, improve, contain.

Accepted Answer

The steps in the DMAIC model are define, measure, analyze, improve, and control. The DMAIC model is used for products or processes that exist in the organization but do not meet customer specifications or do not perform as designed. The DMADV model of define, measure, analyze, design, and verify is used for new products or services requiring design and product verification.

Question 4

Which phase of the DMAIC model has core activities which include benchmarking and return on investment calculations?
A)The measure phase.
B)The define phase.
C)The control phase.
D)The analyze phase.

Accepted Answer

The measure phase of the DMAIC model has core activities which include benchmarking and return on investment calculations. Measure is the second phase of the DMAIC methodology.

Question 5

Which phase of the DMAIC model has core activities which include determining correlations and design of experiments?
A)The measure phase.
B)The control phase.
C)The analyze phase.
D)The define phase.

Accepted Answer

The analyze phase of the DMAIC model has core activities which include determining correlations and design of experiments. The analyze phase is the third phase of the DMAIC methodology.

Question 6

A project team utilizes problem solving storyboards to help a project team to do what?
A)Display the project scope and deliverables.
B)Visually conceptualize possible solutions to problems.
C)Show a visual depiction of the process flow.
D)Provide a document to house the steps in the process improvement.

Accepted Answer

A project team utilizes problem solving storyboards to help a project team visually conceptualize possible solutions to problems. Storyboards are the key to communication on a project and are an important part of spreading and sustaining the results of events such as Kaizen.

Question 7

Lean improvements use the frame work from several quality systems including TQM and TQMS. All of the following are initiatives which have contributed to improving quality EXCEPT?
A)Plan, do, study, act (PDSA).
B)Spill containment and countermeasures.
C)Business process engineering.
D)Taguchi methods.

Accepted Answer

Spill containment and countermeasures are not included in quality initiatives. They may improve overall safety in an organization but are not considered a quality initiative.

Question 8

The International Standards Organization(ISO) is the world's largest developer of voluntary International Standards. Which quality management standard covers basic concepts and language?
A)ISO 9001:2008.
B)ISO 9000:2005.
C)ISO 9004:2009.
D)ISO 19011:2011.

Accepted Answer

ISO 9000:2005 quality management standard covers basic concepts and language. ISO 9001:2008 sets the requirements of a quality management system, ISO 9004:2009 focuses on making quality management systems more efficient and effective, and ISO 19011:2011 sets guidance for internal and external audits of quality management systems.

Question 9

Standards other than those of the International Standards Organization are also used for quality improvement. Which group choice below does NOT develop standards which enhance quality?
A)Americas Aerospace Quality Group (AAQG).
B)Quality Excellence for Suppliers of Telecommunications Leadership Forum.
C)The National Education Association.
D)The United States Occupational Safety and Health Administration (OSHA).

Accepted Answer

The National Education Association does not develop standards which enhance quality. Many organizations develop standards for quality and many such as the American Society for Quality provide tools and certifications for quality.

Question 10

A project manager has multiple lean projects she manages concurrently. Why would she employ a corrective action system?
A)To ensure implementation and establish that timelines are followed and sustainment is enacted.
B)To ensure team members complete assigned team tasks.
C)To ensure documentation for compliance purposes.
D)To eliminate sustainment activities.

Accepted Answer

She would employ a corrective action system to ensure implementation and establish that timelines are followed and sustainment is enacted for lean initiatives.

Question 11

Variation is a change in data, characteristics, or functions caused by one of four factors. Which of the following is NOT one of the four factors that cause variation?
A)Tampering with samples.
B)Special causes.
C)Social variation.
D)Common causes.

Accepted Answer

Social variation is NOT one of the four factors causing variation. The four factors include special causes, tampering with samples, common causes, and structural variation.

Question 12

Using tools to manage the outcome of organizational initiatives from conception to completion would be called which of the following?
A)Define activities of the DMAIC.
B)Benchmarking activities.
C)Analyze activities of the DMAIC.
D)Project management.

Accepted Answer

Project management is using tools to manage the outcome of organizational initiatives from conception to completion. Project management responsibilities may include constraint management, implementation techniques including risk management, project leadership, and project planning.

Question 13

Which of the listed elements is NOT included in the base elements of a project charter?
A)Analysis of the problem.
B)The project deliverables.
C)Communication and status reporting processes.
D)Responsibilities of team members.

Accepted Answer

An analysis of the problem is NOT included in the base elements of a project charter. The project charter tells the project purpose, scope, deliverables, responsibilities, executive sponsor, project sponsor, roles, issue escalation procedures, implementation plans, milestones, major assumptions, and risks.

Question 14

Appropriate communication techniques are necessary indifferent situations to overcome barriers to project success. Which of the following would NOT be considered a common roadblock to quality improvement?
A)Lack of Project Management.
B)Lack of critical thinking.
C)Conflict among team members.
D)Readily available knowledge.

Accepted Answer

Readily available knowledge would not be considered a common roadblock to quality improvement. Knowledge would be an enhancement of the communication process.

Question 15

In project management, which leadership style would be most aligned or used for teams that are self-directing?
A)Directing style of leadership.
B)Delegating style of leadership.
C)Coaching style of leadership.
D)Supporting style of leadership.

Accepted Answer

In project management the delegating leadership style is that which would be most aligned or used for teams that are self-directing. Supporting leadership style is used for teams that require continual support in terms of competencies and experience. Coaching is used for teams on the verge of being self-directed. Directing leadership is used for teams which are new or on time-sensitive projects.

Question 16

Which of the following is NOT a project management responsibility?
A)Constraint management on a project.
B)Implementation techniques for a project.
C)Provision of resources.
D)Project planning.

Accepted Answer

Provision of resources is not a responsibility of the project manager. Provision of resources is the responsibility of the project sponsor.

Question 17

Sally Akins is a project manager for a real-estate development company. Which of these is NOT a responsibility of hers as project manager?
A)Delivering the project on time, within established fiscal parameters and to specification.
B)Managing and directing project staff, suppliers, and project stakeholders.
C)Reviewing the performance standards for team members.
D)Undertaking the activities required to initiate, plan, execute, and close the project successfully.

Accepted Answer

Reviewing the performance standards for team members is not a responsibility of the project manager. She may want to provide suggestions for input or development of standards, but she is not required to review their performance standards.

Question 18

Process design is used for all of the following needs EXCEPT?
A)Determining environmental requirements.
B)Determining the process workflow.
C)Determining equipment needs.
D)Determining implementation requirements.

Accepted Answer

Process design is not used for developing environmental requirements. It is used for determining the workflow, equipment needs, and implementation requirements for a particular process, including flowcharting, process simulation, and prototype development.

Question 19

Pull systems are triggered by demand in lean production and small batches are produced as triggers indicate replenishment is needed. Which of the following is a descriptor of a push system?
A)The inventory control system begins with a customer's order.
B)Forecasting inventory needs to meet customer demand.
C)Only enough product is made to fulfill a customer's orders.
D)Has no excess of inventory.

Accepted Answer

Forecasting inventory needs to meet customer demand is a push system. The other choices describe pull systems. Pull systems differ from push systems, where production is scheduled to meet demand and pushed through the system, often generating too much inventory. An example of a pull inventory control system is just-in-time inventory.

Question 20

Leveraging lean initiatives requires successful knowledge transfer within the organization. Which initiative would have the most organizational knowledge impact?
A)Leading a team through a Kaizen event.
B)Having the team review a quality video.
C)Asking a team to develop a histogram of a process.
D)Having a project team develop a charter.

Accepted Answer

Leading a team through a Kaizen event would have the most organizational knowledge impact. Hands-on training allows the lean participants to put what they have learned into practice. Activities such as Kaizen, value stream mapping, and performing a gap analysis will have the most knowledge transfer impact.

Quiz 2: Continuous Improvement

Which phase of the DMAIC model has core activities which include developing the project charter and deliverables?

The DMAIC methodology and Six Sigma are used for several improvement applications. Which of these is NOT an application or requirement for Six Sigma?

The DMAIC methodology is a data-driven quality strategy for improving processes. What are the steps in the DMAIC model?

Which phase of the DMAIC model has core activities which include benchmarking and return on investment calculations?

Which phase of the DMAIC model has core activities which include determining correlations and design of experiments?

A project team utilizes problem solving storyboards to help a project team to do what?

Lean improvements use the frame work from several quality systems including TQM and TQMS. All of the following are initiatives which have contributed to improving quality EXCEPT?

The International Standards Organization(ISO) is the world's largest developer of voluntary International Standards. Which quality management standard covers basic concepts and language?

Standards other than those of the International Standards Organization are also used for quality improvement. Which group choice below does NOT develop standards which enhance quality?

A project manager has multiple lean projects she manages concurrently. Why would she employ a corrective action system?

Variation is a change in data, characteristics, or functions caused by one of four factors. Which of the following is NOT one of the four factors that cause variation?

Using tools to manage the outcome of organizational initiatives from conception to completion would be called which of the following?

Which of the listed elements is NOT included in the base elements of a project charter?

Appropriate communication techniques are necessary indifferent situations to overcome barriers to project success. Which of the following would NOT be considered a common roadblock to quality improvement?

In project management, which leadership style would be most aligned or used for teams that are self-directing?

Which of the following is NOT a project management responsibility?

Sally Akins is a project manager for a real-estate development company. Which of these is NOT a responsibility of hers as project manager?

Process design is used for all of the following needs EXCEPT?

Pull systems are triggered by demand in lean production and small batches are produced as triggers indicate replenishment is needed. Which of the following is a descriptor of a push system?

Leveraging lean initiatives requires successful knowledge transfer within the organization. Which initiative would have the most organizational knowledge impact?