Question 1

Total factor productivity is also referred to as:

Accepted Answer

Total factor productivity is also referred to as multi-factor productivity. Total factor productivity measurements reflect total outputs that result from more than traditional inputs. Some criticize this productivity method as not sound because it is calculated using dimensional analysis.

Question 2

Which of the following statements regarding productivity is accurate?

Accepted Answer

There are many factors that can positively or negatively impact productivity. Some of these factors include work methods, staff competency, established procedures and the quality of management. Productivity can be increased with improved work methods, enhanced staff competency, better procedures and a higher, more effective management team.

Question 3

What kind of content most motivates adults to learn during an orientation?

Accepted Answer

Adults are most motivated to learn when the content addresses the adult's immediate learning needs. For example, a nursing orientee will be more motivated to learn about their new nursing unit's policies and procedures than they would about the history of the medical center and the corporation. Adults focus on solving immediate problems.

Question 4

The Patient Protection and Affordable Care Act:

Accepted Answer

The Patient Protection and Affordable Care Act, also referred to as Obama Care, was signed into law in 2010. It has not been repealed and it was deemed constitutional in 2012. It will not be fully implemented until several years after its enactment into law.

Question 5

Your health care corporation has $1,000,000,000 in total assets and $654,639,098 in total liabilities. What is the Asset/Liability Ratio for your health care corporation based on this data?

Accepted Answer

The Asset/Liability Ratio for your health care corporation is 1.53. The Asset/Liability Ratio is calculated by dividing the total assets by the total liabilities. In this example, $1,000,000,000 divided by $654,639,098 is 1.527 which is then rounded off to 1.53.

Question 6

Which statement about orientation and the orientation process is true?

Accepted Answer

Orientation is a process and not an event. It is a well-planned, systematic process that continues beyond the initial orientation period. Successful orientations continue on an ongoing basis until the new staff member is deemed fully competent in most, if not all, aspects of their job. This often takes months to accomplish.

Question 7

You observe a negative variance in terms of your operating expenses during your monthly review of the departmental budget. After analysis, you have determined that the source of the variance is salaries, specifically overtime salaries. What should you do?

Accepted Answer

You should collaboratively determine ways to decrease the need for overtime along with the staff because you have a negative variance. A negative budget variance indicates that that amount of money actually spent is MORE than the anticipated amount. A positive variance means that the amount of money actually spent is LESS than the amount that was anticipated.

Question 8

What are the phases of the recruitment process?

Accepted Answer

The phases of the recruitment process are job analysis, sourcing, screening, and selection. Task analysis and job analysis are performed during the job analysis phase. The job description and job specifications are reviewed and established in this initial phase. Recruitment strategies are identified during the sourcing phase; screening entails the analysis of how well applicants meet the knowledge, skills and ability requirements of the job. Finally, the selection of the most qualified job candidate is accomplished.

Question 9

Nearly all health care facilities use computerized formatted accounting systems and templates. One of the primary reasons that computerized accounting systems are highly beneficial to health care agencies is because these systems:

Accepted Answer

One of the primary reasons that computerized accounting systems are used is to enable health care agencies to make knowledgeable decisions that are based on accurate data. Computerized accounting systems, using spreadsheets like Excel, are not subject to human mathematical errors, and the data is able to be manipulated for more complex analysis than is possible with paper accounting systems.

Question 10

Which hospital document(s) contains information that should serve as an underlying framework for a successful interview?

Accepted Answer

The philosophy, mission and goals of the facility serve as one of the best frameworks for a successful interview. The purpose of the selection process is not only to facilitate the selection of the most qualified person, but also to select an individual is philosophically congruent with, and is willing to commit to, the philosophy, mission and goals of the facility. The use of these documents as a framework facilitates that effort.

Question 11

The Indian Health Service:

Accepted Answer

The Indian Health Service was established in 1955 within the U.S. Department of Health and Human Services, at which time it was removed from the U.S. Bureau of Indian Affairs. This federally legislated, and funded, program provides health care services to millions of tribal members throughout our nation who are recognized as native Americans and Alaskan natives.

Question 12

You are making a decision about which candidate you should hire. Who is the best candidate for the job?

Accepted Answer

The best candidate for the job is the "over qualified" candidate who far exceeds the expectations of the job. Successful managers view "over qualified" workers as an asset, and not a liability. They have the potential to be superior performers. Managers should hire, and NOT feel threatened with, overly qualified workers.

Question 13

Which of these interview questions is an open ended question?

Accepted Answer

"Tell me a little bit about yourself and your accomplishments" is an open ended interview question. This question, or request for information, is not appropriately answered with a "yes" or "no" answer from the interviewee. It requires more information and detail than a close ended question does. All of the other choices above are closed ended questions.

Question 14

Select the performance improvement focus with a possible area of investigation for a quality improvement and performance improvement activity.

Accepted Answer

An outcome oriented performance improvement activity investigates the severity of falls. Other outcome focused measurements are the number of patient falls, patient satisfaction levels, patient compliance and the number of MRSA infections.

Question 15

Which piece of equipment must all new employees of all departments be taught about during the organization wide, or general, orientation to your medical center?

Accepted Answer

All new employees of all departments must be taught about the proper use of a fire extinguisher during the organization wide, or general, orientation. All employees should know how to act in an emergency, such as a fire, so the proper use of a fire extinguisher is part of this training.

Question 16

What are steps in the budgeting process?

Accepted Answer

The steps of the budgeting process begin with a collaborative and thorough collection of data and information. The next step is the planning of the budget as based on the financial objectives, priorities, mission and goals of the organization. These budgetary plans are then analyzed, negotiated and revised as indicated. Lastly, the budget is evaluated in terms of its outcome, including any variances.

Question 17

Successful orientations are:

Accepted Answer

Successful orientations are timely, appropriate, complete, and effective. The orientation period must be timely, that is, begun immediately upon employment. It must also be appropriate to the new employee's roles and responsibilities and completely address the knowledge, skills and abilities necessary to do the job. Lastly, successful orientations must be effective in terms of achieving the desired outcomes.

Question 18

The major difference between a capital budget and an operating budget is that an operating budget addresses:

Accepted Answer

Themajor difference between a capital budget and an operating budget is that an operating budget addresses patient care equipment that costs less than $1000. Capital budgets address equipment in excess of $1000 and with an expected duration of usefulness of more than one year.

Question 19

Diagnosis-Related Groups (DRGs) determine what kind of reimbursement?

Accepted Answer

Diagnosis-Related Groups (DRGs) determine the amount of reimbursement that Medicare will provide. It is a prospective reimbursement method that is based on the patient's medical diagnosis, necessary procedures, and their needs, rather than on the length of stay or the actual cost of services provided. It is, therefore, a prospective, rather than a retrospective, type of reimbursement.

Question 20

Which is a potential source of organizational conflict?

Accepted Answer

Blurring of roles, or role ambiguity, is a potential source of organizational conflict. Empowered organizations promote autonomy and independent decision making. At times, these characteristics blur roles and can lead to some degree of dissonance and discord.

Quiz 5: Total Factor Productivity, Orientation, and Health Care