Question 1

An enterprise system that integrates the downstream value chain is:
A)ERP.
B)SCM.
C)CRM.
D)None of the above.

Accepted Answer

C

Question 2

An enterprise system that integrates the upstream value chain is:
A)ERP.
B)SCM.
C)CRM.
D)None of the above.

Accepted Answer

SCM (Supply Chain Management) systems are designed to manage the flow of goods, information, and finances as they move from supplier to manufacturer to wholesaler to retailer to consumer. SCM systems integrate the upstream value chain by optimizing the supply side activities to maximize customer value and gain a competitive advantage in the marketplace.

Question 3

A typical ERP system includes this module:
A)financial accounting.
B)inventory.
C)bill of materials.
D)All of the above.

Accepted Answer

ERP (Enterprise Resource Planning) systems are designed to integrate multiple facets of a company’s operations, including financial accounting, inventory, and bill of materials, among others. Therefore, all the options listed are typical modules included in an ERP system.

Question 4

Which of these is not currently listed as marketing an ERP system?
A)Oracle
B)Peoplesoft
C)IBM
D)SAP

Accepted Answer

IBM does not market an ERP system; it provides hardware, software, and services that can integrate with ERP systems from other vendors, but it does not offer its own ERP solution. Oracle, Peoplesoft (owned by Oracle), and SAP are well-known providers of ERP systems.

Question 5

Systems that communicate across organizational boundaries are:
A)Inter-organizational systems.
B)Intra-organizational systems.
C)Extra-organizational systems.
D)None of the above.

Accepted Answer

Inter-organizational systems are designed to facilitate communication and transaction between different organizations, making choice A correct.

Question 6

An older system that is still of use to an organization despite the need for frequent maintenance is a(n):
A)obsolete system.
B)legacy system.
C)repository.
D)None of the above.

Accepted Answer

A legacy system refers to an old method, technology, computer system, or application program that is still used by an organization despite its age and the availability of more modern alternatives. These systems often require frequent maintenance but are kept because they still fulfill a need within the organization.

Question 7

The value chain connection between a firm and its suppliers is called:
A)inbound logistics.
B)outbound logistics.
C)SCM.
D)None of the above.

Accepted Answer

Inbound logistics refers to the activities involved in receiving, storing, and disseminating inputs from suppliers, which is the connection between a firm and its suppliers.

Question 8

The value chain connection between a firm and its customers is called:
A)inbound logistics.
B)outbound logistics.
C)CRM.
D)None of the above.

Accepted Answer

Outbound logistics refers to the activities required to get the finished product to the customer, which is the connection between a firm and its customers.

Question 9

The transportation of finished goods, raw materials, or supplies is:
A)procurement.
B)marketing.
C)production.
D)logistics.

Accepted Answer

Logistics is the management of the flow of things between the point of origin and the point of consumption to meet the requirements of customers or corporations, including the transportation of finished goods, raw materials, or supplies.

Question 10

Which of these is an important technology used in linking the supply chain?
A)RFID
B)XBRL
C)Http
D)SNMP

Accepted Answer

RFID (Radio Frequency Identification) is crucial for tracking goods and inventory in the supply chain, enhancing efficiency and accuracy.

Question 11

Which of these is not a mySAP business suite?
A)Product lifecycle management
B)Supply chain management
C)Customer relationship management
D)All of the above are in the suite.

Accepted Answer

All of the options listed (Product Lifecycle Management, Supply Chain Management, and Customer Relationship Management) are components of the mySAP Business Suite, indicating that all of them are indeed part of the suite.

Question 12

Sales force automation software is a subset of which type of software package?
A)ERP
B)CRM
C)SCM
D)None of the above.

Accepted Answer

Sales force automation software is a subset of Customer Relationship Management (CRM) software, focusing on automating sales tasks and managing customer interactions.

Question 13

Legacy systems:
A)often require expensive maintenance.
B)may be difficult to integrate with new systems.
C)use a collection of independent files or databases.
D)All of the above.

Accepted Answer

Legacy systems often require expensive maintenance due to their outdated architecture and dependencies. They may also be difficult to integrate with new systems because of compatibility issues. Additionally, they frequently use a collection of independent files or databases, which can complicate data management and integration tasks.

Question 14

What is said to be the most important step in implementing an ERP system?
A)Get executive support.
B)Get outside help from experts.
C)Thoroughly train users.
D)Take a multidisciplinary approach to implementation.

Accepted Answer

Getting executive support is crucial for the success of an ERP implementation because it ensures that the project has the necessary backing, resources, and leadership commitment to overcome challenges and achieve its goals.

Question 15

Internally focused systems support _____________ within the organization.
A)Functional areas.
B)Processes.
C)Activities
D)All of the above

Accepted Answer

Internally focused systems are designed to support various aspects within an organization, including functional areas, processes, and activities, making all options correct.

Question 16

Which of the following is not true of (BPR) business process reengineering?
A)Sometimes BPR is needed to lower costs.
B)Sometimes BPR is needed to increase quality.
C)Information technology can be the enabler for radical change.
D)BPR tends to focus on incremental and gradual improvement.

Accepted Answer

Business Process Reengineering (BPR) is focused on making radical, fundamental changes in processes to achieve significant improvements in productivity, cycle times, and quality. It does not focus on incremental and gradual improvement; that approach is more aligned with continuous improvement philosophies like Kaizen.

Question 17

Which of the following is not true of problems that can arise when firms within a supply chain do not collaborate?
A)Reduced costs
B)Excessive inventories
C)Missed production schedules
D)Inaccurate manufacturing capacity

Accepted Answer

When firms within a supply chain collaborate effectively, it typically leads to reduced costs due to efficiencies in production, inventory management, and distribution. Therefore, reduced costs are not a problem that arises from a lack of collaboration; rather, they are a benefit of effective collaboration. Problems such as excessive inventories, missed production schedules, and inaccurate manufacturing capacity are more likely to occur without collaboration.

Question 18

Which of the following is a function that can help optimize a supply network?
A)Supply chain collaboration
B)Collaborative design
C)Collaborative fulfilment
D)All of the above

Accepted Answer

All of the options listed - supply chain collaboration, collaborative design, and collaborative fulfilment - are functions that can help optimize a supply network by improving efficiency, reducing costs, and enhancing product development and customer satisfaction.

Question 19

Which of the following is a recommendation that will successfully implement an enterprise wide system?
A)Secure executive sponsorship.
B)Get help from outside experts.
C)Thoroughly train users.
D)All of the above

Accepted Answer

All of the options listed are recommended practices for successfully implementing an enterprise-wide system. Executive sponsorship ensures leadership and support, outside experts can provide specialized knowledge and experience, and thorough training ensures users are competent and comfortable with the new system.

Question 20

In the manufacturing industry MRP is the fundamental concept of ___________.
A)sales management.
B)production management.
C)marketing management.
D)human resource management.

Accepted Answer

MRP stands for Material Requirements Planning, which is a fundamental concept in production management. It involves planning, scheduling, and inventory control systems used to manage manufacturing processes.

Quiz 1: Enterprise Systems and Supply Chain Management

An enterprise system that integrates the downstream value chain is:

An enterprise system that integrates the upstream value chain is:

A typical ERP system includes this module:

Which of these is not currently listed as marketing an ERP system?

Systems that communicate across organizational boundaries are:

An older system that is still of use to an organization despite the need for frequent maintenance is a(n) :

The value chain connection between a firm and its suppliers is called:

The value chain connection between a firm and its customers is called:

The transportation of finished goods, raw materials, or supplies is:

Which of these is an important technology used in linking the supply chain?

Which of these is not a mySAP business suite?

Sales force automation software is a subset of which type of software package?

Legacy systems:

What is said to be the most important step in implementing an ERP system?

Internally focused systems support _____________ within the organization.

Which of the following is not true of (BPR) business process reengineering?

Which of the following is not true of problems that can arise when firms within a supply chain do not collaborate?

Which of the following is a function that can help optimize a supply network?

Which of the following is a recommendation that will successfully implement an enterprise wide system?

In the manufacturing industry MRP is the fundamental concept of ___________.