
Which of the following is a solution for conflict arising from unfulfilled expectations?
A) Leaders must set and communicate the values for the organization and emphasize that everyone's contribution matters.
B) ask this question--"What else could this mean?"--before assuming a negative intent of the other person
C) use active listening and questioning techniques to set and clarify expectations on a regular basis
D) try perspective taking
Correct Answer:
Verified
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A) behavior
B) perception
C) attitude
D)
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