The SERVQUAL instrument was developed by ________.
A) Juran, Deming, and Shewhart
B) Ishikawa and Taguchi
C) Hammer and Champy
D) Parasuraman, Zeithamel, and Berry
E) Feigenbaum, Crosby, and Peters

Name: The SERVQUAL instrument was developed by ________. A) Juran, Deming, and Shewhart B) Ishikawa and Taguchi C) Hammer and Champy D) Parasuraman, Zeithamel, and Berry E) Feigenbaum, Crosby, and Peters
Brand: Quizplus
Rating: 4.7 (34 reviews)

Question

Quizplus · Accepted Answer

The SERVQUAL instrument was developed by Parasuraman, Zeithamel, and Berry to measure service quality.

The SERVQUAL Instrument Was Developed by ________