Which of the following determinants of service quality concerns the willingness or readiness of employees to provide service?
A) reliability
B) responsiveness
C) competence
D) credibility
E) courtesy
Correct Answer:
Verified
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Q57: Customer-initiated contact, such as submitting an inquiry
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Q61: _ data are ranked so that one
Q62: The reliability determinant of service quality concerns
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Q64: _ data is used to compare employee
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