Which of the following determinants of service quality involves approachability and ease of contact?
A) reliability
B) responsiveness
C) competence
D) access
E) courtesy

Question

Quizplus · Accepted Answer

Access refers to the ease with which customers can contact and approach the service provider, making it the determinant of service quality related to approachability and ease of contact.

Which of the Following Determinants of Service Quality Involves Approachability