RCDQ is the acronym for reactive customer-driven quality.
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Q20: Internal customers are the bill-paying receivers of
Q21: The complaint-resolution process involves the transformation of
Q28: Customer-driven quality represents a proactive approach to
Q37: A guarantee outlines the customer's rights.
Q53: The reactive customer-driven quality shows that a
Q62: Annuity relationship results in the customer providing
Q63: Competence means possession of the required skills
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Q99: _ validity refers to the use of
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