Competence means possession of the required skills and knowledge to perform the service.
Correct Answer:
Verified
Q28: Customer-driven quality represents a proactive approach to
Q37: A guarantee outlines the customer's rights.
Q45: Customer rationalization results from agreement between marketing
Q58: RCDQ is the acronym for reactive customer-driven
Q62: Annuity relationship results in the customer providing
Q65: Tangibles include the physical evidence of the
Q66: Feigenbaum, Crosby, and Peters developed the survey
Q67: To segment markets means to distinguish customers
Q67: Credibility involves consistency of performance and dependability.
Q89: _ validity indicates that your measuring instrument
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents