One major objective of CRM is customer replacement.

Name: One major objective of CRM is customer replacement.
Brand: Quizplus
Rating: 4.7 (37 reviews)

Question

Quizplus · Accepted Answer

The major objective of CRM is not customer replacement. In fact, it is the opposite - to build and maintain long-term relationships with customers in order to retain them and increase their loyalty. CRM focuses on understanding customers' needs, preferences, and behaviors, and providing personalized experiences and solutions that create value for them.

One Major Objective of CRM Is Customer Replacement