A(n) ________ is a person's belief that understanding and satisfying customers, whether internal or external to the organization, is central to the proper execution of his or her job.
A) personal values system
B) organizational buy-in
C) consumer practice
D) work philosophy
E) customer mind-set

Question

Quizplus · Accepted Answer

The term "customer mind-set" specifically refers to a person's belief in prioritizing customer understanding and satisfaction in their role, which aligns with the definition given in the question. Options A, B, C, and D are either too broad or unrelated to the specific concept being asked for.

A(n) ________ Is a Person's Belief That Understanding and Satisfying