One community health agency has developed a clinical pathway that has proved useful with clients with heart failure. After review, another community health agency providing care to similar clients decides to implement that pathway. Which does this reflect?

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Benchmarking uses continuous, collaborative, and systematic processes for measuring and examining internal programs' strengths and weaknesses and includes studying another's processes in order to improve one's own. The example reflects external benchmarking that occurs between similar agencies providing like services. Structure is reflected in the agency's organization, facility, personnel, and philosophy. Process reflects the standards, attitudes, and activities. Outcomes reflect the expected results, goals, efficiency, and satisfaction.

One Community Health Agency Has Developed a Clinical Pathway That