Juneja (2020) asserted that ______% of communication is attributed to the words used.
A) 75%
B) 30%
C) 45%
D) 7%

Question

Quizplus · Accepted Answer

The widely cited statistic in communication studies is that 7% of communication is attributed to the words used, with the rest being attributed to tone of voice and body language. This is based on the work of Albert Mehrabian and his studies on verbal and non-verbal communication.

Juneja (2020) Asserted That ______% of Communication Is Attributed to the Words