A patient remarks, You know, it's the same thing every time. The nurse should respond by stating,

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Consensual validationósearching for mutual understanding, for accord in the meaning of the words. For verbal communication to be meaningful, it is essential that the words being used have the same meaning for both (all) participants. Sometimes, words, phrases, or slang terms have different meanings and can be easily misunderstood.

A Patient Remarks, You Know, It's the Same Thing Every