Question 1

Trigger words that spark almost instantaneous emotional responses are often referred to as _____ words.

Accepted Answer

emotive

Question 2

Which of the following was NOT offered as a way to use language appropriately to help your group?
A) Be sensitive to the emotions of others
B) Organize your remarks and the group's discussion
C) Use bypassing to fully understand each other
D) Adjust to the symbolic nature of language
E) Follow the rules of the group

Accepted Answer

Bypassing, which involves misunderstanding because of the symbolic nature of language, is not a method to use language appropriately in a group setting. It actually represents a communication barrier rather than a strategy for effective communication.

Question 3

Which of the following terms is most concrete?
A) "Meatball" (my cat's name)
B) feline
C) animal
D) mammal
E) orange, tiger-striped cat

Accepted Answer

"Meatball" (my cat's name) is the most concrete term because it refers to a specific, individual entity, making it more concrete than the more general or abstract terms like feline, animal, mammal, or descriptions like "orange, tiger-striped cat."

Question 4

Which of the following is NOT a way to organize your remarks during group discussion?
A) Relate your statement to the preceding statement.
B) State the case concretely and concisely.
C) State one point at a time.
D) Give a multipoint speech.
E) Keep yourself and members on topic.

Accepted Answer

Giving a multipoint speech is not typically a way to organize remarks during a group discussion, as it can overwhelm the conversation and detract from the interactive, back-and-forth nature of group discussions. The other options (A, B, C, E) are effective ways to contribute constructively.

Question 5

People with high social power are perceived to engage in all of the following nonverbal behaviors EXCEPT
A) stand up straight.
B) interrupt others.
C) take up less space.
D) talk smoothly.
E) use more open body movements.

Accepted Answer

People with high social power are often perceived to take up more space, not less, as a demonstration of their confidence and status. This is in contrast to the other behaviors listed, which are commonly associated with high social power.

Question 6

People who talk excessively during meetings are considered to be important contributors to the discussion.

Accepted Answer

Talking excessively during meetings can often be perceived as dominating the conversation, which may prevent others from contributing and does not necessarily equate to making important contributions.

Question 7

Such personal characteristics as status and wisdom may be associated with a member's age and sex.

Accepted Answer

Age and sex can influence an individual's status and perceived wisdom in many cultures and societies, often dictating roles, respect, and authority levels.

Question 8

Using emoticons decreases social presence.

Accepted Answer

Using emoticons increases social presence by adding emotional nuance and personal touch to digital communication, making interactions feel more warm and personal.

Question 9

When her group members asked Sally if she was upset, she answered in a very tense and clipped tone, "I'm perfectly fine." The group did not believe her. This illustrates which principle of nonverbal communication?
A) When the verbal and nonverbal behaviors clash, people believe the nonverbal.
B) None of these answer is correct.
C) All of these answers are correct.
D) People cannot stop sending messages.
E) Nonverbal behaviors are ambiguous.

Accepted Answer

When verbal and nonverbal messages conflict, individuals tend to trust the nonverbal cues more than the verbal ones. In this scenario, Sally's tense and clipped tone (a nonverbal cue) contradicted her words ("I'm perfectly fine"), leading her group members to doubt her verbal message.

Question 10

One of the best ways to prevent confusion about your abstract language is to provide concrete _____ of what you mean.

Accepted Answer

The answer of One of the best ways to prevent...

Question 11

By making eye contact, most Americans signal that
A) the communication channel is open.
B) they want the speaker to clarify.
C) they want evidence to support a claim.
D) they agree.
E) they do not want to respond.

Accepted Answer

In American culture, making eye contact is generally interpreted as a sign that the listener is paying attention and is engaged in the conversation, indicating that the communication channel is open.

Question 12

Nonverbal behaviors fulfill a minimal role in a person's message.

Accepted Answer

Nonverbal behaviors play a significant role in communication, often conveying more information and emotional context than verbal communication alone. They include facial expressions, body language, gestures, eye contact, and tone of voice, all of which can significantly influence the message being communicated.

Question 13

Sounds such as "mm hmm" and "uh huh" made while another person is speaking are called _____ sounds.

Accepted Answer

The answer of Sounds such as "mm hmm" and "uh...

Question 14

Saying "ain't" instead of "isn't" is a difference between which of the following?
A) articulation
B) misnomer
C) interpretation
D) dialect
E) pronunciation

Accepted Answer

Saying "ain't" instead of "isn't" is a characteristic of dialectal variation, where different forms of a language include variations in vocabulary, grammar, and pronunciation based on regional or social differences.

Question 15

People who express little emotion on their faces are generally more trusted than those whose faces reveal a lot about how they feel.

Accepted Answer

People who express emotions on their faces are generally perceived as more trustworthy because their facial expressions provide cues about their feelings and intentions, making them seem more open and honest.

Question 16

Compare the difference in nonverbal behaviors between face-to-face interaction and computer-mediated communication.

Accepted Answer

The answer of Compare the difference in nonverbal behaviors between...

Question 17

When emotive words are used in a group, which of the following questions should group members ask themselves?
A) All of these answers are correct.
B) When do the references in personal member greetings become an issue for a group?
C) As a group what do you do?
D) How would you discuss this issue?
E) What new rules might this group create to allow for emotive words yet avoid the consequences of their use?

Accepted Answer

All the options provided are relevant questions that group members should consider when emotive words are used within a group. These questions help in addressing the impact of emotive language, setting boundaries, and creating guidelines to manage its use effectively.

Question 18

Individuals from some cultures (Hispanic and African American) use backchannel sounds more frequently than others in the United States.

Accepted Answer

Hispanic and African American cultures often use backchannel sounds (such as "uh-huh," "mm-hmm," and other verbal affirmations) more frequently during conversations to signal active listening and engagement, compared to some other cultural groups in the United States. This is a reflection of the high-context communication style prevalent in these communities, where non-verbal cues and indirect communication play a significant role in conveying messages and maintaining social harmony.

Question 19

The degree to which a person feels that another is actually present during an interaction is called _____.

Accepted Answer

The answer of The degree to which a person feels...

Question 20

_____ are typographic symbols used in CMC to convey a variety of emotions.

Accepted Answer

The answer of _____ are typographic symbols used in CMC...

Quiz 4: Using Verbal and Nonverbal Messages in a Group

Trigger words that spark almost instantaneous emotional responses are often referred to as _____ words.

Which of the following was NOT offered as a way to use language appropriately to help your group?

Which of the following terms is most concrete?

Which of the following is NOT a way to organize your remarks during group discussion?

People with high social power are perceived to engage in all of the following nonverbal behaviors EXCEPT