Name some factors that appear to have exerted a negative impact on the encounter Jean had with the welfare agency. Why was Marian's interview much more positive than Jean's?

Question

Quizplus · Accepted Answer

The Answer is The physical setting of the agency - security guard with a gun, not enough chairs, peeling paint - did not give a welcoming message. Neither the receptionist nor the worker showed personal interest or concern, or even respect. The worker acted like an unfeeling bureaucrat rather than a warm human being.
Marian's Interview:
The welfare agency that Marian went to made a special effort to be supportive to the people coming in for help. They found ways of making the office look pleasant, they provided a play space for the children and the staff treated the clients with dignity.

Name Some Factors That Appear to Have Exerted a Negative