Question 1

Communicating the right information to the right people at the right time in the right way:
A) Is an essential part of the nurse's mission to assess, plan, implement, and document care
B) Is a requirement for collaborating with nurse colleagues and all other members of the healthcare team
C) Can make the difference between life and death for patients
D) All of the above

Accepted Answer

Communicating effectively is crucial in nursing for accurate assessment, planning, implementation, and documentation of care, collaboration with healthcare team members, and ensuring patient safety, which can indeed be a matter of life and death.

Question 2

Each of the following is an example of successful nurse communication EXCEPT:
A) The Intensive Care Unit (ICU) nurse sharing her concerns with the physician about a patient's anxious spouse
B) The graduate nurse telling his supervisor that he is not comfortable using the IV pump and would like additional training
C) The medical-surgical nurse offering to work an extra shift even though she feels emotionally and physically exhausted
D) The nursing student asking her instructor to clarify her clinical assignment

Accepted Answer

Offering to work an extra shift when feeling emotionally and physically exhausted does not exemplify successful communication in nursing, as it can compromise patient care and the nurse's well-being. Effective communication involves expressing needs and limitations clearly, which is not demonstrated in this choice.

Question 3

Developing behaviors associated with effective communication requires:
A) Self-reflection, personal growth, and social learning
B) Self-reflection, social learning, and avoidance of conflict
C) Social learning, manual dexterity, and personal growth
D) None of the above

Accepted Answer

Effective communication is enhanced through self-reflection, personal growth, and social learning, as these elements help individuals understand themselves and others better, adapt their communication strategies, and learn from social interactions.

Question 4

Providing patient-centered care "with sensitivity and respect for the diversity of human experience" is a competency promoted by the Quality and Safety Education for Nurses (QSEN) Institute that overlaps with which of the following communication and behavioral skills that nurses must develop?
A) Awareness of others
B) Asking questions respectfully
C) Understanding patient preferences
D) All of the above

Accepted Answer

The competency of providing patient-centered care with sensitivity and respect for the diversity of human experience encompasses all the listed skills: awareness of others, asking questions respectfully, and understanding patient preferences. These skills are essential for nurses to effectively communicate and cater to the diverse needs and experiences of patients.

Question 5

Individuals with an aggressive style of communication demonstrate which of the following characteristics of behavior?
A) Frequently interrupt others, discount others' perspectives, and fidget
B) Throw objects, invade the personal space of others, and use humiliating language
C) Speak in an angry tone, gossip about others behind their backs, and discount others' perspectives
D) Exclude others from group activities, frequently interrupt others, and invade the personal space of others

Accepted Answer

Aggressive communication often involves overtly hostile actions such as throwing objects, invading personal space, and using humiliating language to dominate or intimidate others.

Question 6

Individuals who practice a passive style of communication:
A) Believe their opinions are not as important as those of their colleagues
B) Often keep their ideas to themselves
C) Speak confidently and clearly
D) Both A and B

Accepted Answer

Individuals with a passive communication style tend to undervalue their own opinions in comparison to others (A) and are more likely to keep their thoughts and ideas to themselves (B), making D the correct choice as it encompasses both A and B.

Question 7

Nonverbal communication represents 80% to 90% of what is being communicated and includes all of the following EXCEPT:
A) Facial expression
B) Physical stance
C) Language
D) Intonation

Accepted Answer

Nonverbal communication encompasses various forms of communication without the use of words, such as facial expressions, body language, and the tone or pitch of the voice (intonation). Language, however, involves the use of words and is therefore not considered a form of nonverbal communication.

Question 8

Schuster and Nykolyn's transformational model of communication is helpful in explaining all of the following EXCEPT:
A) Why communication is so complicated
B) The desired outcome of communication
C) The need to consider patients' rooms as their homes
D) The prevalence of miscommunication or communication failures in patient safety issues

Accepted Answer

Schuster and Nykolyn's transformational model of communication focuses on the complexities of communication, its outcomes, and the role it plays in patient safety, including the prevalence of miscommunication. It does not specifically address the concept of considering patients' rooms as their homes, which is more related to environmental and care considerations in healthcare settings.

Question 9

A nurse calls the covering physician to report a patient's temperature of 101.7°F. Which of the following variables may impact their communication?
A) Time of day
B) Workload of both the nurse and the physician
C) A history of positive or negative communication encounters between these healthcare professionals
D) All of the above

Accepted Answer

All of the factors listed can impact communication between healthcare professionals. The time of day may affect their alertness or availability, their respective workloads can influence their ability to communicate effectively, and their history of interactions can shape their willingness to listen and collaborate.

Question 10

Which of the following are depicted as risk factors in Schuster and Nykolyn's transformational model of communication?
A) Medical jargon, stress, heavy accents, and empathy
B) Stress, stereotypes, humor, and urgency
C) Medical jargon, stereotypes, physical noise, and patient education
D) Patient education, physical noise, medical jargon, and stress

Accepted Answer

Schuster and Nykolyn's transformational model of communication identifies medical jargon, physical noise, patient education, and stress as risk factors that can hinder effective communication.

Question 11

A behavioral approach to learning communication is the best approach because:
A) Human behavior and communication are interrelated.
B) Teaching communication without a focus on the underlying behaviors is not adequate.
C) The skills to practice successful nurse communication involve self-awareness and self-reflection.
D) All of the above

Accepted Answer

The behavioral approach to learning communication is considered the best because it encompasses the interrelation of human behavior and communication, acknowledges the inadequacy of teaching communication without focusing on underlying behaviors, and recognizes the importance of self-awareness and self-reflection in practicing successful nurse communication.

Question 12

Which of the following behaviors suggest that the nurse is being passive? Select all that apply.
A) She apologizes three times to her colleague for taking up space at the nurse's station.
B) She feels the rest of the team should have dinner together without her because she is not much fun.
C) She uses a confident tone to express her concerns about a patient's rising blood sugar to the physician on call.
D) She has an idea about troubleshooting a problem with the new computer system but keeps it to herself because she doubts it would be valuable.

Accepted Answer

A passive behavior is characterized by a lack of assertiveness and self-confidence. Apologizing excessively, feeling unworthy of inclusion, and withholding ideas due to self-doubt are all indicative of passive behavior.

Question 13

Emotional maturity of nurses is an important part of the behavioral approach to communication promoted in this text.

Accepted Answer

Emotional maturity in nurses is crucial for effective communication, as it enables them to manage their emotions, understand others' emotions, and respond appropriately in various situations, aligning with the principles of the behavioral approach to communication.

Question 14

The pre-licensure curricula developed by the Quality and Safety Education for Nurses (QSEN) Institute include competencies developed by the Institute of Medicine (IOM) and frequently require aspects of communication and behavior.

Accepted Answer

The QSEN Institute's pre-licensure curricula indeed incorporate competencies developed by the Institute of Medicine (IOM), focusing on improving quality and safety in nursing education, which includes competencies in areas such as communication and teamwork.

Question 15

Nurses must develop and practice healthy responses to communication variables such as fatigue, ethnic differences among professionals and patients, and interruptions that take place in the moment-to-moment real world of practice.

Accepted Answer

Effective communication is crucial in nursing, and nurses must adapt to various factors like fatigue, cultural differences, and interruptions to maintain high-quality care and ensure patient safety.

Question 16

Becoming an effective and respectful communicator will occur naturally if students memorize the models of communication.

Accepted Answer

Memorizing models of communication alone is insufficient for becoming an effective and respectful communicator; practical application, empathy, active listening, and adaptability are also crucial components.

Quiz 1: Communication and Behavior

Communicating the right information to the right people at the right time in the right way:

Each of the following is an example of successful nurse communication EXCEPT:

Developing behaviors associated with effective communication requires:

Providing patient-centered care "with sensitivity and respect for the diversity of human experience" is a competency promoted by the Quality and Safety Education for Nurses (QSEN) Institute that overlaps with which of the following communication and behavioral skills that nurses must develop?

Individuals with an aggressive style of communication demonstrate which of the following characteristics of behavior?

Individuals who practice a passive style of communication:

Nonverbal communication represents 80% to 90% of what is being communicated and includes all of the following EXCEPT:

Schuster and Nykolyn's transformational model of communication is helpful in explaining all of the following EXCEPT:

A nurse calls the covering physician to report a patient's temperature of 101.7°F. Which of the following variables may impact their communication?

Which of the following are depicted as risk factors in Schuster and Nykolyn's transformational model of communication?

A behavioral approach to learning communication is the best approach because:

Which of the following behaviors suggest that the nurse is being passive? Select all that apply.

Emotional maturity of nurses is an important part of the behavioral approach to communication promoted in this text.

The pre-licensure curricula developed by the Quality and Safety Education for Nurses (QSEN) Institute include competencies developed by the Institute of Medicine (IOM) and frequently require aspects of communication and behavior.

Nurses must develop and practice healthy responses to communication variables such as fatigue, ethnic differences among professionals and patients, and interruptions that take place in the moment-to-moment real world of practice.

Becoming an effective and respectful communicator will occur naturally if students memorize the models of communication.