A resident is admitted to the nursing home. Which response by the nursing assistant best articulates professionalism?

Question

Quizplus · Accepted Answer

The nursing assistant's most professional response is to use a formal salutation, "Hello Mrs. Smith," followed by "how would you like me to address you?" This allows the resident to be addressed in the manner desired and shows respect for the resident. Calling the resident by a first name is nonprofessional and should only be done if the resident requests it. It is disrespectful and degrading to use baby talk. Calling someone as "sweetie" may be meant to be kind, but it may be perceived as disrespectful.

A Resident Is Admitted to the Nursing Home