The nursing assistant is caring for a client who has difficulty speaking after a recent stroke and has also become incontinent. The client becomes frustrated and begins to cry. Which statement by the nursing assistant best shows empathy?

Question

Quizplus · Accepted Answer

The nursing assistant (NA) uses empathy and tries to envision the client's experience of the situation. In this case, the NA understands that the client is crying because of the frustration of not being able to communicate the need to go to the bathroom. The NA should identify the emotion and acknowledge the situation, so the client knows the NA can empathize. If the NA states being sorry, this is sympathy. If the NA states it is going to be all right, it is patronizing the resident's needs. If the NA compares the resident's situation to someone the NA knows, it also belittles the resident's need to have emotions and needs acknowledged in an empathic, caring, and compassionate manner.

The Nursing Assistant Is Caring for a Client Who Has